Ombuds Office

Confidential, Impartial and Independent

In 2008 Simon Fraser University joined with the Simon Fraser Student Society (SFSS) and the Graduate Students Society (GSS) to support the development of a new jointly funded Office of the Ombudsperson.

Someone who fulfils an Ombudsperson function in a college or university normally does all or most of the following:

  • Provides information and advice, and receives and investigates complaints;
  • Respects confidentiality and acts in an impartial and objective manner;
  • Maintains a standard of neutrality;
  • Acts independently of the administrative structures of the institution and/or students' associations;
  • Reports publicly on findings and recommendations and/or issues an annual report to the authority designated in the terms of reference of the office. The power to recommend does not imply executive power to implement the recommendation

In addition, most persons fulfilling an ombuds function have the power to investigate through access to persons and to records, files and so forth.

The Office of the Ombudsperson can investigate, in an impartial fashion, complaints, grievances that may arise against the University or its boards, committees, academic or administrative departments, etc., or against anyone employed by the University exercising authority. The Office may also make recommendations, where appropriate, for changes in University policies and procedures and to promote discussion on institution-wide concerns.

All dealings with The Office are deemed to be confidential, and may only be revealed on a “need to know” basis with the written consent of the complainant.

For detailed information please see the official website for the Office of the Ombudsperson

To schedule an appointment, please contact the Office of the Ombudsperson in MBC 2264.

Phone 778.782.4563. Fax 778.782.5843.